Studio kwiatowe Flora

Terms & Conditions

1. www.florakoszalin.pl sells flowers ordered online, by phone or fax.
2. The prices of bouquets given on the www.florakoszalin.pl website are inclusive of VAT.
3. We deliver flowers to locations in Koszalin and within a radius of 50 km of Koszalin.
4. Costs of delivery: in Koszalin – PLN 15; outside Koszalin: PLN 1 per km (incl. the return trip), i.e. PLN 20 for each 10 km.
5. We only deliver orders fully paid for or after receipt of a payment confirmation.
6. Orders placed between 8 a.m. and 6 p.m. from Monday to Saturday and between 9 a.m. and 4 p.m. on Sundays are delivered on the same day.
7. Orders already placed can be delivered at a later date, in which case the price of the bouquets ordered is increased by 20%.
8. The order may specify the suggested time of delivery.
9. On days such as Grandma’s Day, Grandpa’s Day, Valentine’s Day, Women’s Day and Mother’s Day, deliveries may be delayed, but the flowers ordered will certainly be delivered on that day.
10. In exceptional cases, the bouquet delivered may be different from that ordered in colour or flower variety, but the value of the order will be as ordered and paid.
11. The order must specify the exact address and phone number of the recipient.
12. Deliveries to hotels, hospitals, banks and other bigger organisations may be left at the reception desk or in the secretary’s office.
13. If the recipient of the delivery is not present at the delivery address at the specified time, he or she will be contacted by phone and informed of the delivery to arrange for his or her collection of the flowers. If we cannot contact the person, the items delivered will be left with a neighbour if he or she agrees to give the items to the recipient.
14. We will not be liable for any order undelivered through the customer’s fault, e.g. providing an incorrect delivery address.
15. Complaints will be considered by www.florakoszalin.pl if lodged within 3 days of the delivery of the flowers or gift.
16. In the event of gross errors on the part of www.florakoszalin.pl, we will offer compensation in the form of the delivery of a new bouquet or gift, or a cash refund.
17. Payments by credit card or e-transfer are processed by dotpay.
18. www.florakoszalin.pl will not be liable for the content of any payment orders.